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Table of Contents
Security and Licensing
Keeping players safe is of the utmost importance, and Hello Casino does this by ensuring it holds licences across a number of different jurisdictions. Notably, the casino is licensed by both the UKGC and MGA, the top two jurisdictions in the industry. These licences mean that the casino has to abide by specific regulations in order to remain operational. This includes having SSL encryption across all areas of the platform. This prevents third parties from accessing any private or banking data provided by the players. To further ensure a safe gaming environment, the casino is also regularly audited by third-party companies who test the RNGs of the games independently from the casino. As such, players can rest assured that all games are fair.
Responsible Gambling
As part of the licensing, Hello Casino is required to ensure its players are having a good time. This means that players should be playing responsibly and having fun while they do so. To guard against irresponsible gambling, or to help those who may run into trouble, Hello Casino has a number of safeguarding protocols in place.
These include a number of sources and direct links to gambling help lines. On top of that, the casino has the option to limit deposits, keep track of wins and losses, enter a cooling-off period or, in extreme cases, the option to self-exclude.
Casino Games
There’s a very healthy selection of games to be found here. And, helpfully, these are carefully categorised so that players can scroll through the different options very easily. These filters include the option to search for new games, slots, Drops and WIns, Megaways and more. There’s even an option to search by a provider which is a really great option and shows off the impressive 50+ providers that supply the games.
In terms of games, there are over 300 slots on offer and, as mentioned, these can be whittled down using various in-game bonus filters. Players can also enjoy a number of top progressive jackpot games where each of the current jackpot values is shown clearly below the slot.
For those players looking for table games, there are many options here too. There’s a strong virtual table game selection that contains various baccarat, blackjack and roulette variants. Scroll further throughout this selection and there are a couple of video poker options, though this is one area that the casino is distinctly lacking. A live casino makes up for the deficit in virtual poker games though and offers a range of poker games, sic bo, fan tan and Dragon Tiger as well as the usual roulette, baccarat, blackjack and game show options.
Payment Methods
To get started, players must make a minimum deposit of NZ$10. This is the same no matter which payment method is used at the casino. There are no fees when it comes to payments and this goes for both deposits and withdrawals. Speaking of, deposits occur instantly, but withdrawals are subject to a pending period. Following this, withdrawals are instant when using all methods bar the bank wire transfer.
- Visa Debit
- Skrill
- Neteller
- Bank Wire
- MasterCard
- Paysafecard
- Sofort
- Paysafecard
While all can be used for deposits, players need to be aware that only bank wire, Neteller, Skrill and Visa can process withdrawals.
Mobile Gaming
Though there is no specific mobile app for Hello Casino, players can still access the site on the go. This is through the mobile browser version of the site as this is fully optimised for use across a range of different operating systems and device types. Games, bonuses, payments and support can all be easily accessed from the mobile browser site giving players an excellent multi-platform gaming experience.
Customer Support
For the most part, this casino works very well. But, if players do run into any issues there are a number of different contact methods available. Players who are logged in can actually call the site directly. Otherwise, there is a 24/7 live chat option as well as an email.
- Live Chat: Available 24/7
- Email: [email protected]
- Phone: phone number available to registered players.
Company Information
- Name: White Hat Gaming Limited (Company)
- Licence: Gambling Commission under account number 52894 and The Malta Gaming Authority Under licence number MGA/B2C/370/2017.
- Address: 85 Saint John Street · Valletta, VLT 1165 · Malta.
